tradeshowmax.com



tradeshow booths
bannerstands
tradeshow panel systems
tabletop displays
literature racks
truss systems
tradeshow flooring
tradeshow display accessories
tradeshow display FAQ
CONTACT US




WHAT WE CAN DO FOR YOU



Here are some of the top questions about Tradeshowmax.com. If you need answers that aren't found here, please call 1.800.688.3962.

Pricing, Payment and Shipping


Graphics


Products & Set up


How can you sell at such low prices?
How can I order a trade show display?
When should I order a display?
What forms of payment do you accept?
How much is shipping?
What is your lead-time?
How long will it take to ship?
Do you charge tax?
Does the shipping case have wheels?

What file formats do you accept?
How do I submit graphics?

What is Frontrunner fabric?
Do I have to use a fabric type display?
How do panels/graphics and frames fit?
How long is the setup time? Is it easy?
How much do your exhibits weigh?
What other products do you offer?
How long will my display last?
What is your warranty/return policy?







How can you sell at such low prices?
We make large purchases direct from the factory and deal in very high volume. We sell wholesale to the customer.

How can I order a trade show display?
The quickest ways to order trade show displays are via our telephone number, 1.800.688.3962, this website and e-mail. It's our goal to help you get the display you need as soon as possible.

When should I order a display?
We suggest that you order your trade show displays well in advance of your next trade show so that the display can be available for effective use at the appropriate time. Don't wait until the last minute!

What forms of payment do you accept?
We accept Visa, MasterCard, American Express which are great for expediting shipment. Company checks or money orders at time of order will also expedite shipment.

How much is shipping?
Shipping depends on where you are located and how soon you need the product, whether it's one trade show booth or several counters. We can ship anywhere in the world. Most of our business is done in North America. Ground shipment usually averages around $85.

How are displays shipped?
We normally ship FedEx within the USA but can ship other ways including overnight once your display is ready for shipment. Once you receive your trade show booth or display item, most can be shipped by package carriers including ground, overnight or checked as airplane baggage.

Many of our displays are in constant use traveling across the country every few days. Other clients purchase several displays so they can be stored at other locations or be readily distributed.

What is your lead-time? How long will it take to get my display shipped?
Our standard lead time on all 53 fabric colors is 3-5 business days. Black, blue and silver can ship same or next day and is always in stock. Most graphics have a 5-7 business day lead time from the day your artwork is approved.

Do you charge tax?
We only charge tax if we ship to an address inside California.

Does the shipping case have wheels?
Yes. One person should have no problem transporting our trade show displays.








What file formats do you accept? How do I submit graphics?
We accept Adobe Illustrator 8.0 or later & Adobe Photoshop 5.0 or later. Click here to upload files via this website or call us at 1.800.688.3962 to arrange a different method of file transfer








What is Frontrunner fabric?
Frontrunner fabric is textured loop material which accepts most velcro-type dots or strips to affix graphics. The fabric looks a little like carpet and has become very popular as a covering for trade show booths.

Do I have to use a fabric type display?
No, for maximum attention you can use huge graphics instead of fabric, or you can use a combination of graphics and fabric. You can start with fabric to hang your graphics on then later switch to graphics (in place of the fabric). If you plan to use the display and your company has several products or services to offer, you may wish to use fabric and hang your graphics on the fabric with velcro tabs. That way you can have alternate cases of graphics and simply take the appropriate ones with you.

How do panels/graphics and frames fit?
Both types of panels connect using a magnet-to-magnet connection.

How long is the setup time? Is it easy?
Setting up one of our trade show exhibits usually takes about 15 minutes if it's your first time. After that it's usually 10 minutes. All of our products come with easy-to-read instructions.

How much do your exhibits weigh?
our 10' unit only weighs 95 lbs. fully packed and can ship on any airline. Some airlines charge a $40-80 fee due to 50-70 lb. limits.

What other products do you offer?
Banner stands, portable panel systems, truss systems, hanging signs, literature racks, portable tables and tabletops.

How long will my display last?
For many years, if handled properly. The graphics can be easily updated as your products and messages change.

What is your warranty/return policy?

Warranty Information
1. Pop up frames –Limited Lifetime Warranty against manufacturer’s defects in normal use.
2. Fabric Panels - 90 day limited warranty against manufacturer’s defects in normal use.
3. All other products: one year limited warranty against manufacturer’s defects in normal use.

Return Policy
Unused, undamaged items in their original packing materials may be returned for a full refund (less shipping costs) if you notify us within 3 days of receipt of your shipment. Please call first and we will issue you an RA Number which should be clearly marked on the outside of your package. Special order items, graphics and pop up displays in special order colors (other than black, silver and blue), are not refundable.

All returns after three days, and up to thirty days are subject to restocking fees. No returns will be accepted after thirty days, however, if your product is unused and in the original shipping carton and is NOT a non-returnable item as specified above, we may at our discretion, issue you a store credit less the restocking and shipping costs.

Important Note: Color reproduction cannot be guaranteed; nuances may not be visible on screen. If color accuracy is critical, please don’t choose a color based upon what you seen on screen.. Screens do vary. Please ask for swatch samples of our fabric panels before ordering. We do our best to produce your graphics and 99% of our customers are 100% satisfied with our results. However, if the color accuracy of your artwork on graphic panels is critical, please order a proof. The cost is only $15.00 plus shipping. The cost of redoing all of your graphics could run as much as $2,000.