FAQ
How can you sell at such low prices?
We make large purchases direct from the factory and deal in very high volume. We sell wholesale to the customer.
How can I order a trade show display?
The quickest way to order a trade show display is through our secure shopping cart. Need help? Have questions? Call (866) 957-6787, and one of our friendly and knowledgeable trade show specialists will be happy to help you. It's our goal to help you get the display you need in time for your next show!
When should I order a display?
We suggest that you order well in advance of your next exhibition so that the display will be available at the appropriate time without having to pay rush charges or expedited shipping fees. Don't wait until the last minute!
What forms of payment do you accept?
We accept Visa, MasterCard, American Express which are great for expediting shipment. Company checks or money orders are also accepted but must clear before your display can ship.
How much is shipping?
Shipping depends on where you are located and how soon you need the product, whether it's one trade show booth or several counters. We can ship anywhere in the world. Most of our business is done in North America. We offer Free Shipping on complete banner stands with graphics and select pop up display systems from time to time.
How are displays shipped?
We normally ship FedEx Ground within the USA but can ship other ways including overnight once your display is ready for shipment.
Many of our displays are in constant use traveling across the country every few days. Other clients purchase several displays so they can be stored at convenient locations.
What is your lead-time? How long will it take to get my display shipped?
Our standard lead time on Quick ship fabric colors is 2 days or one day if we receive your order before 10:00am PST. Lead time for our other 44 colors is 3-4 business days. Lava Black, Monarch blue and silver is always in stock and is made from ECOFI yearn which is incredibly durable and made from recycled water bottles.. Most graphics have a 4- 5 business day lead time from the day your artwork is approved.
Do you charge tax?
We only charge tax if we ship to an address inside California.
Does the shipping case have wheels?
Yes. One person should have no problem transporting our trade show displays.
What file formats do you accept? How do I submit graphics?
We accept Adobe Illustrator 8.0 or later & Adobe Photoshop 5.0 or later. At the time of your order, we will email you a private location to upload your art to us via FTP. Or call us at (866) 957-6787 to arrange a different method of file transfer
What is Frontrunner fabric?
Frontrunner fabric is textured loop material which accepts most velcro-type dots or strips to affix graphics. The fabric looks a little like carpet and has become very popular as a display covering.
Do I have to use a fabric type display?
No, for maximum attention you can use mural graphic panels instead of fabric, or you can use a combination of graphics and fabric. You can start with fabric to hang your graphics on then later switch to graphics (in place of the fabric). If you plan to use the display and your company has several products or services to offer, you may wish to use fabric and hang your graphics on the fabric with velcro tabs. That way you can have alternate cases of graphics and simply take the appropriate ones with you.
How do panels/graphics and frames fit?
Both types of panels connect using a magnet-to-magnet connection.
How long is the setup time? Is it easy?
Setting up one of our Pop-Up trade show exhibits usually takes about 15 minutes if it's your first time. After that it's usually 10 minutes. All of our products come with easy-to-read instructions.
How much do your exhibits weigh?
our 10' Pop-Up unit only weighs 95 lbs. fully packed and can ship on any airline. Some airlines charge a $40-80 fee due to 50-70 lb. limits.
What other products do you offer?
Banner stands, portable panel systems, truss systems, trade show flooring, literature racks, and tabletops.
How long will my display last?
For many years, if handled properly. The graphics can be easily updated as your products and messages change. All of our Pop-Up and Alumalite systems are manufactured in the USA by Abex and come with a Lifetime Hardware warranty.
What is your warranty/return policy?
Warranty Information 1. Pop up frames, Alumalite, Toppers –Limited Lifetime Hardware Warranty against manufacturer’s defects in normal use.
2. Fabric Panels - 90 day limited warranty against manufacturer’s defects in normal use.
3. Panel systems- 5 yeat limited warranty on panels against manufacturer’s defects in normal use.4. All other products: one year limited warranty against manufacturer’s defects in normal use.
Return Policy
Unused, undamaged items in their original packing materials may be returned for a full refund (less shipping costs) if you notify us within 3 days of receipt of your shipment. Please call first and we will issue you an RA Number which should be clearly marked on the outside of your package. Special order items, graphics and pop up displays in special order colors (other than black, silver and blue), are not refundable. You are responsible for return shipping.
All returns after three days, and up to thirty days are subject to restocking fees. No returns will be accepted after thirty days, however, if your product is unused and in the original shipping carton and is NOT a non-returnable item as specified above, we may at our discretion, issue you a store credit less the restocking and shipping costs.
Important Note: Color reproduction cannot be guaranteed; nuances may not be visible on screen. If color accuracy is critical, please don’t choose a color based upon what you seen on screen.. Screens do vary. Please ask for swatch samples of our fabric panels before ordering. We do our best to produce your graphics and 99% of our customers are 100% satisfied with our results. However, if the color accuracy of your artwork on graphic panels is critical, please order a proof. The cost is only $25.00 plus shipping. The cost of redoing all of your graphics could run as much as $1,000.